Privacy Policy for TRAIN A BRAIN: Neuro-Calibration for Athletic Excellence

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you access our website or enrol in our services, including our online training programs hosted via Mastermind.com.

Section 1. Who We Are

TRAIN A BRAIN is a training program, owned and operated by SRMEXGLOBAL FZC. Our business is registered in the United Arab Emirates and serves athletes globally. The company is committed to upholding strict privacy and data protection standards.

Business Name: SRMEXGLOBAL FZC

Registered Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Email: drmirjanadurovic@train-a-brain.com

Section 2. What Information We Collect

We collect various types of personal information to deliver our services efficiently and securely.

This includes:

  • Personal Identification Information, such as your name, email address, phone number, and billing address, which are required to process registrations and provide personalized service.
  • Payment Information, processed through Stripe, a secure, PCI-DSS-compliant payment gateway. We do not store any full credit card data.
  • Usage Data, including your IP address, browser type, visited pages, and session activity, gathered to help us understand your preferences and improve user experience.
  • Marketing Preferences, such as email opt-ins and your choices regarding promotional communications.
  • Cookies and Tracking Technologies, as further detailed in Section 8.

Information is gathered directly from you through forms and registrations, and indirectly through

automated technologies like cookies and analytics.

Section 3. How We Collect Information

We gather data in the following ways:

  • Direct Input: Information you provide voluntarily through website forms, course sign- ups, and customer support inquiries.
  • Automated Tracking: Tools like cookies, Google Analytics, and Meta Pixel track how users interact with our site.
  • Third-Party Integrations: Data is also collected via services like Stripe and Mastermind.com, which support our operations.

Section 4. Why We Use Your Information

Your personal data enables us to:

  • Grant access to paid programs and deliver online course materials
  • Process secure payments via Stripe
  • Communicate updates, course materials, or promotional content if you’ve opted in
  • Monitor and optimize website and course platform performance
  • Provide responsive customer service and resolve technical issues
  • Meet legal and regulatory obligations

We will never sell your data to third parties.

Section 5. Legal Basis for Data Processing

In accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection, our legal grounds for processing your information include:

  • Consent, such as for marketing emails or optional services
  • Contractual Necessity, to deliver the course and related features you’ve purchased
  • Legitimate Interests, including analytics and service improvement
  • Compliance with Legal Obligations, such as accounting or tax regulations

Section 6. Payment Security and Data Safeguards

We use Stripe to process payments. Stripe is PCI-DSS compliant and implements industry-leading encryption protocols to protect your financial data. We do not store any credit card details on our servers. For more information, visit Stripe’s Privacy Policy and https://stripe.com/docs/security .

All personal information is stored on secure servers using encryption, SSL transmission, and access controls limited to authorized personnel. Any disputes or service-related issues tied to platform availability (e.g., Mastermind.com) fall under the jurisdiction and policies of the respective platform provider. For more information, visit https://learn.mastermind.com/legal?page=privacy

Section 7. Data Storage and International Transfers

Although our company is based in the UAE, some of our technical infrastructure is hosted internationally. Data may be transferred to and stored in jurisdictions like the United States, where our course platform (Mastermind.com) and payment gateway (Stripe) are headquartered.

By using our services, you consent to the transfer, storage, and processing of your personal data in countries that may not offer the same level of legal data protection as your own. Nonetheless, we ensure that all data processors adhere to strict confidentiality and encryption practices.

Section 8. Cookies and Tracking Technologies

8.1 Use of Cookies

Our website uses cookies to improve site functionality, personalize user experience, and measure marketing performance. Cookies are also used by third-party services like Google Analytics, Meta Pixel, and the course hosting platform Mastermind.com.

8.2 What Are Cookies?

Cookies are small text files placed on your device by websites to store preferences, login status, or user behavior. Some expire when you close your browser; others remain until manually removed.

8.3 Types of Cookies We Use

  • Essential Cookies: Enable secure login and purchase functions
  • Performance & Analytics Cookies: Track site usage to improve performance
  • Functional Cookies: Remember preferences such as language and region
  • Marketing & Targeting Cookies: Help deliver personalized advertising across platforms

8.4 Third-Party Tools

Our use of tools like Google Analytics, Meta Pixel, and LinkedIn Insight Tag helps us evaluate and optimize our campaigns. These third-party providers may also collect data in accordance with their own privacy policies.

8.5 Managing Your Preferences

You can control cookies through your browser settings or by opting out of specific tools. EU, UK, and other regions may see a cookie banner with consent options.

8.6 Do Not Track

We currently do not respond to browser-based “Do Not Track” signals.

Section 9. Marketing and Communication

When you sign up or enroll in our programs, you may receive service-related emails or marketing messages. You may unsubscribe from promotional messages at any time using the link included in our emails. Transactional communications (e.g., purchase receipts) will still be sent.

Section 10. Data Retention

We store your information only as long as necessary to deliver our services and meet legal requirements. You may request deletion of your data by contacting us, subject to local regulations.

Section 11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent
  • Object to data processing
  • File a complaint with your local authority or UAE’s Data Office

To exercise your rights, contact us at drmirjanadurovic@train-a-brain.com. We will respond within 30 days or as required by law.

Section 12. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.

Section 13. Policy Updates

We may update this policy periodically. Revisions will be posted with an updated “Last Updated” date. Continued use of our services after changes signifies acceptance.

Section 14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and any disputes shall be subject to the exclusive jurisdiction of UAE courts.

Section 15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Dr. Mirjana Durovic

TRAIN A BRAIN: Neuro-Calibration for Athletic Excellence

Business Registration: SRMEXGLOBAL FZC

Address: Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Email: drmirjanadurovic@train-a-brain.com